Privacy Policy

Effective Date: September 8, 2025

1. Who We Are

Willow House Childcare is a childcare provider operating multiple centres in Dublin and Wicklow, Ireland. This Privacy Policy applies to all visitors and users of our website:
🌐 https://willowhouseashford.ie

For all data protection and privacy matters, please contact:
📧 webmaster@willowhousechildcare.ie

2. What Personal Data We Collect

When you use our enquiry forms or contact us through the website, we may collect the following information:

• Parent/guardian full name

• Email address

• Phone number

• Child’s name

• Child’s date of birth

• Preferred centre location

• Any additional details you include in your message

We do not knowingly collect data directly from children through our website.

3. How We Collect Data

We collect personal information through:

• Online forms submitted via our website (using Gravity Forms)

• A copy of your submission is sent to enquiries@willowhousechildcare.ie for internal processing

• You will receive an automatic confirmation email from no-reply@willowhousechildcare.ie to acknowledge receipt. This address is not monitored.

4. How and Where We Store Your Data

• Submitted data is stored in our secure WordPress website database

• A copy is emailed to enquiries@willowhousechildcare.ie

• Enquiry data may be securely copied to a password-protected Dropbox spreadsheet accessed only by relevant Willow House staff

We do not share personal data with any third parties.
We do not sell, rent, or disclose your data for marketing purposes.

5. Why We Collect Your Data (Legal Basis)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

6. How We Use Your Data

We use your information to:

• Respond to your enquiry

• Provide you with details about our childcare services

• Process and manage admissions enquiries

• Maintain internal records

• Analyse visitor traffic on our website (non-personally identifiable data)

We do not use your data for automated decision-making or profiling.

7. Data Retention

We keep personal data only as long as necessary:

• If your enquiry does not result in enrolment, we may delete your data after 12 months

• If you proceed with enrolment, we will retain necessary information in accordance with Irish childcare regulations

You may request deletion of your data at any time (see Section 9).

8. Cookies and Analytics

We use cookies and Google Analytics to understand how users interact with our website.

Cookies collect anonymous data such as:

• Browser type

• Device type

• Pages visited

• Time spent on each page

To manage cookies, you can adjust your browser settings. For full details, please see our Cookie Policy.

9. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict processing under certain conditions

• Object to processing where appropriate

• Request data portability (receive your data in a usable format)

To exercise any of these rights, contact:
📧 webmaster@willowhousechildcare.ie

We aim to respond within 30 days.

You also have the right to lodge a complaint with Ireland’s Data Protection Commission (DPC) at www.dataprotection.ie.

10. Data Security

We take data protection seriously. Measures include:

• SSL encryption on our website

• Secure WordPress admin access

• Encrypted Dropbox storage

• Internal access limited to authorised staff

11. Children’s Data

We do not knowingly collect personal information from children under 13 through our website. If you believe your child has submitted personal data online, please contact us immediately at webmaster@willowhousechildcare.ie and we will remove the data promptly.

12. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy regularly.

13. Contact Us

📧 Privacy & Data Protection: webmaster@willowhousechildcare.ie
📧 General Enquiries: enquiries@willowhousechildcare.ie
⚠️ Please do not reply to no-reply@willowhousechildcare.ie — this address is not monitored.